Policies


Customer Service ~ Art By Chapin

Orders

If you wish to cancel or modify your order please contact me asap http://www.artbychapin.com/contact within 24 hours. Please none that item are custom made for you so materials are cut and projects begun from multiple locations, so standard turn around times are 15 working days. You will be notified when your item is shipped, if you have questions please contact us

Payment Options

PAYMENT OPTIONS Art By Chapin accepts Paypal, e-checks, personal checks written on US banks

Security Policy

Your payment and personal information are always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. We do not hold your data nor do we have any of your information on our site.

Shipping Information

ll domestic orders are shipped via priority USPS, Express USPS or Fed-Ex. You will be contact via e-mail with a tracking number when your order is shipped. 

All Overseas shipping is a flat rate and shipped by USPS Express International.  Prices may vary, currently the rate is $40

PRICING: All prices on our website are listed in U.S. dollars.

Returns

http://www.artbychapin.com/contact at your earliest convenience.

WARRANTY INFORMATION Art By Chapin stands behind the products made. If a defect arises from normal use of the product, we will repair the product without charge and return it to you. Please note that this warranty does not cover misuse, theft, or normal wear and tear.

Privacy Policy

We respect and are committed to protecting your privacy. We only use your email
or address to contact you and ship products to your specified address information when you visit our site.  We will not release or sell this information to anyone.