Orders
If you wish to cancel or modify your order please send an email to artbychapin@deborahchapin.com within 24 hours. Please note that item are custom made for you so materials are cut and projects begun from multiple locations, so standard turn around times are 15 working days. You will be notified when your item is shipped, if you have questions please contact us
Payment Options
PAYMENT OPTIONS Art By Chapin accepts the following forms of payment for online purchases: Visa, MasterCard and Discover via the Paypal Transaction and Paypal. The transaction will be charged to your credit card or Paypal in advance of commencing your custom order.
Security Policy
Your payment and personal information are always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. We do not hold your data nor do we have any of your information on our site, all data is held by your credit card company or your Paypal account. It encrypts all of your personal information, including credit card number, name and address so that it cannot be read over the internet.
Shipping Information
ll domestic orders are shipped via priority USPS, Express USPS or Fed-Ex. You will be contact via e-mail with a tracking number when your order is shipped.
All Overseas shipping is a flat rate and shipped by USPS Express International. Prices may vary, currently the rate is $40
PRICING: All prices on our website are listed in U.S. dollars.
Returns
artbychapin@deborahchapin.comWARRANTY INFORMATION Art By Chapin stands behind the products made. If a defect arises from normal use of the product, we will repair the product without charge and return it to you. Please note that this warranty does not cover misuse, theft, or normal wear and tear.
Privacy Policy
We respect and are committed to protecting your privacy. We only use your email
or address to contact you and ship products to your specified address information when you visit our site. We will not release or sell this information to anyone.
